Accessibility

Accessible navigation depends on two things: the organization marking which connections are step-free, and the route planner honouring it. This page says precisely what is supported today.

Step-free and stair-free routing

Every connection has a Wheelchair accessible flag, on by default, and a type that says whether it is a hallway, a door, stairs or an elevator. The route planner can plan Step-free routes (only wheelchair-accessible connections), Avoid stairs and Avoid elevators, and always excludes connections marked temporarily blocked.

Mapping for accessibility

• Turn Wheelchair accessible off on stairs, steps, turnstiles and narrow doors.
• Give every elevator its own location on each floor it serves and connect them with Elevator connections, so a step-free route across floors exists.
• Use Temporarily blocked when an elevator is out of service; routes will use the stairs or another elevator until it is cleared.
• Name accessible entrances and restrooms so visitors can ask for them by name, and add aliases such as “accessible entrance”. See Points of interest.

The visitor page

• Instructions are spoken aloud by default with the phone’s built-in speech, and can be turned off.
• Instructions are short sentences in large type over the camera, and the full directions list is available at any time.
• The page follows the phone’s light or dark setting, with a toggle.
• Controls are reachable with a keyboard and screen readers announce status changes; the event card does not steal focus.
• The screen stays awake while the camera is active, so a visitor does not have to keep touching the phone.