DocsFAQ
Frequently asked questions
Short answers about hardware, visitor apps, how buildings are mapped, multiple floors, what happens to mapping images, and Android and iOS support.
For visitors
Do I need to install an app?
No. Navigation runs in your phone’s web browser from a link or a QR code. There is no account either.
Does the building need beacons or special hardware?
No. Veeee uses the phone camera and the organization’s reference images to find where you are, and the phone’s motion sensors to time the instructions. Nothing is installed in the building beyond QR codes, if the organization chooses to print them.
Why does it need my camera?
GPS does not work indoors. Veeee compares what your camera sees with photos of the building to work out where you stand. Camera views are used only for that and are not saved. See Privacy.
Does it work on Android and iPhone?
Yes, in the phone’s browser over a secure connection. Use Safari on iPhone or Chrome on Android rather than a browser embedded in another app, which may not allow the camera. On iPhone you may also be asked for motion permission; declining it does not stop navigation.
What if I cannot use the camera?
Scan a location QR code if the organization placed one; it tells Veeee where you start. The camera is still needed to keep track while you walk, so without any camera Veeee cannot guide you yet.
Can I turn the voice off?
Yes. Use the Voice on / Voice off control during navigation. The choice is remembered on your phone.
Can I ask for a step-free route?
Not from the visitor page yet. Step-free, avoid-stairs and avoid-elevator options exist in the organization’s route planner only. See Accessibility.
For organizations
How are buildings mapped?
Today, by walking the building with a phone using Map building, marking each location and letting the walk create the connections, then tidying names and distances in the editor and adding reference images. A native capture app, Veeee Mapper, and automatic generation of the map from a single walk are in development. See Locations and connections and Automatic mapping.
Does Veeee support multiple floors?
Yes. Every location has a floor number, and stairs and elevator connections join floors. Instructions say “Take the elevator to Floor 2” and “Leave the stairs”, and the plan has a floor switcher. One indoor map covers one building with all its floors.
What happens to the mapping images?
Reference photos and videos are uploaded to Veeee, processed into the visual index that recognises visitors, and stored with the indoor map until you delete them. Visitor camera views are different: they are compared and not saved. See Privacy.
How many reference images does a location need?
At least three usable images by default; the Reference images tab shows the current minimum and which locations still need more. More angles and both daytime and evening light make recognition more reliable.
Can I upload a floor plan image?
No. The plan is drawn from each location’s position and the connections between them. You can place locations on the plan by hand with Pick on plan.
Who can see a published map?
It depends on the access level. Private: only your organization. Unlisted: anyone with the link. Public: anyone. A published Private map is not reachable by visitors. See Publishing and visitor access.
Can I put navigation on our website?
Yes. Visitor access › Website gives an embed snippet with the destination chat. Choosing a destination opens navigation in a new tab, because browsers restrict the camera inside embedded frames.
What is the difference between Owner, Admin and Staff?
Staff map and publish buildings. Owners and admins can also manage billing, the organization profile, events, detected text and points of interest, and import generated maps. See Creating an organization.
Can we tell visitors about an event while they walk?
Yes. Owners and admins add events to a location from the map’s Overview. Visitors near the event during its time window see a card with the details and a Navigate there button. See Rerouting and nearby events.
How is Veeee priced?
By the number of buildings: a Small plan for one building, a Medium plan for up to five with room and sign recognition and nearby event alerts, and custom pricing above that. Current prices are on the billing page; for larger portfolios, contact Veeee.